Shadow Ops Weaponry

[Flintlock]

SB15 Shadow Ops Defective Lowers.
I've got five of these defective lowers.
5/5 I can't get any mag in (Magpul Gen2, Gen3, 10,20, 30... Troy Battle Mag, GI Mag). If I get it in, it surely doesn't come out.
How did you get Paul's number? How long did it take to get new ones?

Thanks greg

Greg, I had the same issue with the two shadow ops lowers I received about a month ago. I ended up finding my loosest fitting GI mag and spreading lapping compound on the edges that rubbed the lower. Twenty minutes of working the clip in and out and the fit loosened up. It seems as though the mag well tolerances are tight enough that the anodizing process adds just enough to make mag fit undesirable. Once I was finished you could see where the anodizing was worn down where the mag rubbed. Magpuls fall right out now. Not desirable to have to do this, but at least the mags fit now and I didn't have to track down the ever elusive shadow ops team.

[airborneranger]

The customer service for that company is absolute crap. Jair look at their FB page. They don't respond to messages, they don't refund orders, it is absolute garbage. People waited for lowers for a year that were promised within 4 months. They then have to track him down for a refund? Billshit.


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[wop]

The deal was $150.00 for a nice laser engraved with the image of your choice on both sides. The original lead time was 6 months and given the climate I figured Ok I'm willing to wait a little while for a decent lower.

So I get my first email update on 3/7/2013 essentially it stated that they were a little backlogged and also there was a delay in receiving some of the blanks for the lowers.
This is the update : if your order number is under 3,000 we have your forging material in house. If your order number is any greater, we have a rigid schedule to acquire the material within 30 days.


My order was 1454 Ok so as far as I can tell everything is still on track. They also added deal coins as a bonus or discount for other items for the delay. So far so good everything is as expected.


5/12/2013 next update well not really an update it basically went over more deal coin offers.


5/30/2013 received communication again they admitadly were behind but would give a free upgrade to billet if you would wait a little beyond the promised date. I sent then an e mail opted for billet I mean why not.


6/10/2013 emailed them for status didn't receive any response sent them request to make sure they had my ffl info as well nothing no response called them left messages no answer. But I figured OK they are busy and I opted for the upgrade.


7/7/2013 another update billets they have material in house and have started production. Awesome I'm number 1454 for the original and if a few people didn't order billet I'm hoping to see it soon. The upgrade was dubbed the customer in good standing upgrade plus a deal coin. I'm fairly patient free upgrade they are working on it no problem. I email them again to make sure they received all my ffl info and advise them that I don't need a special engraving they could use their logo to speed the process up.


10/9/2013 still no response to my emails but received another update. All of a sudden they are just starting on the billets that were started supposedly back in July. The update stated they were doubling the size of production and it would increase the production of billets 300% which was a croc of shit because unless they were doing 1 lower a day in July they basically lied. Emailed then called them left voice mails no response. Now I'm just getting pissed.


Next update 11/15/2013 if we waited over 6 months we received 220 of one of thier suppressors on top of thge deal coin and the billet upgrade. Oh and supposedly the billets are coming out at 500 a month but I haven't seen mine and they aren't responding to any method of contact at all.


Oh and magically they are in a new facility and decided that this was more important than keeping the timelines they sent.


Holidays come and go I let it go for a while longer other things came up. yeah yeah I know why didn't I dispute the charges I'm getting to that.


So now April rolls around I'm emailing them calling them trying everything I can minus driving to Colorado to have a few choice words with them. Then I get this bright idea hit them on their Facebook page. Lo and behold I get almost an immediate response I leery them know to cancel the order and to contact me with any questions.


I get a call back the same day from Lori who is very nice she advised me the lower was immediately put into production that day. I reiterated I didn't want it anymore she sounded surprised as she said but it's already over there let me see if I can stop it. Then tells me it should take 30 days to refund my cc . I know this is bullshit it takes about 3 days for that overall they only respond if you post on Facebook. What makes it worse is now they have received so much negative press from others posting they pulled down the live feed and you need to comment on the photos.


Do not buy from this outfit unless you never want to see what you ordered. Its day 29 and still no refund.

The customer service for that company is absolute crap. Jair look at their FB page. They don't respond to messages, they don't refund orders, it is absolute garbage. People waited for lowers for a year that were promised within 4 months. They then have to track him down for a refund? Billshit.


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here is what a lot of us are going through right now, what makes it worse is the fact they have time to remove the neg comments on Facebook. What they do not have time to do is deliver what they promised or even at least update us for real. Myself included all just wanted then to acknowledge requests for info or refund s. Here was my experience.

[airborneranger]

This is what a lot of us are going through right now, what makes it worse is the fact they have time to remove the neg comments on Facebook. What they do not have time to do is deliver what they promised or even at least update us for real. Myself included all just wanted then to acknowledge requests for info or refund s. Here was my experience.

EXACTLY! They also have time to email you with more special offers and to string everyone along that products are going to anodizing and such. Just come clean already!!

[kidicarus13]

Sounds like cut your losses to me

[King]

I ordered two lowers from them early on. Things started sounding fishy when they kept pushing the delivery date back but promised more "deals". After a few attempts, I was able to get a refund. Glad I got out when I did.

[BPTactical]

I was contacted by them to do some barrel profiling for custom rifles on a contract basis. I called them back twice to chat with them about it. I was told that I would be called right back, the gent I needed to speak with was on the other line.
That was about 8 months ago.

Glad I don't do this to make money or anything.....

[Firehaus]

My lowers took over a year after ordering to get, I feel lucky I received anything at all.


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[stoner01]

I like how I'm insisting on written communication and all they want to do is call.

[Dave]

The person claiming to be Paul Russ that sent the PM has not responded here yet, nor posted anywhere else. I had wanted to order from them, but I can't until they get things caught back up.