I had two of their SHD-15 Billet Lowers on order for just at a year. I finally started raising cain and finally got a hold of the owner. They did upgrade to 'custom' meaning engraving, cerokote, forged to billet on account of the wait. After a few more weeks I finally had two lowers in my hands, everything looked fine.... and got home to find both of the magwells were tight, one of them real tight. I don't mean new tight. I mean need a hammer to get it in tight. I took it over to Bowers and they confirmed I was not missing something easy. I called the owner back and to be fair there was no arguments, they just took care of it. So after two trips from Aurora to Longmont, a year of waiting (+ bitching time), + a lot of calls..... I have two billet lowers. There is a lot more to this story but the end result is these guys are not bad guys. I don't think they are trying to rip anybody off, they are just not business men. This is a bunch of guys who love guns, have big dreams and promised the world. Delivery.... Well, you have seen the results.