Shadow Ops Weaponry

[Punkface]

It's an upper.

so.... no?

[toadman]

I'm a new member to the forum. Wish I had discovered this site 2 months ago! No one to blame but myself for not practicing due diligence before ordering.

The one thing really bugging me is Shadow Ops refusal to respond to ANY correspondence.

[Great-Kazoo]

I'm a new member to the forum. Wish I had discovered this site 2 months ago! No one to blame but myself for not practicing due diligence before ordering.

The one thing really bugging me is Shadow Ops refusal to respond to ANY correspondence.

Bugging you? There's 5 pages discussing your 1st post. Either you hear from them or you don't. Everyone's hands are kind of tied, at this point. Sorry.

[Limited GM]

I don't understand why those of you that have been wronged, don't just stop by and hold his feet to the fire? (Figuratively ..or not)

[colorider]

Or simply reverse the credit card charge and move on. It's not like there is a shortage of suppliers w in stock products at the moment.

[jerrymrc]

Or simply reverse the credit card charge and move on. It's not like there is a shortage of suppliers w in stock products at the moment.

I think one of the issues with that is many transactions are months old and you only have a certain time limit (60 days) to contest charges. There are some companies that do not charge until the item ships. And yes I have waited right at a year for something firearm related.

[Duman]

[Sam]

Hey all, I am an employee of Shadow Ops and, once approved by the moderators, am hoping to open up a thread for customer services inquiries, updates, etc.

In the meantime, feel free to PM me with any concerns, update requests, etc.

Yes, we are still here and in business.
Yes, we are taking care of our customers and we are shipping out orders and backorders everyday.
Yes, I will bend over backwards to get you taken care of.
Yes, we do return voicemails, but we are so overloaded with customer contact that it has been simply impossible to get back to EVERYBODY.
Yes, if you call us at the shop, we will pickup the phone and talk to you. If not, leave a voicemail and I will get back to you within 48 business hours at the latest.
(720) 383-1970

ALL COLORADO ORDERS TAKE PRIORITY, so if there is anything that I can help you with, reach out to me and let me know.

IF YOU PM ME about an existing order, include either your order number or the e-mail address you used to register when you first purchased from us so that I can look up your order and see what's going on.

FAQ's:
What the hell is going on with my order?!
-The short story is that we're working on it. Many orders are ready to ship or nearly ready to ship. We appreciate your patience and know you'll be happy with the final product once it's in your hands.
->If you ordered an AR-10 BCG or a NON-CUSTOMIZED stripped upper receiver (meaning no ser #, no cerakote, and no laser engraving) I can most likely ship your order out within a couple of days of receiving your PM. If one of these items is the ONLY item in your order, PM me your name, e-mail, and order number and I will do my best to make sure that it goes out ASAP.

Why haven't you returned my voicemail/e-mail/facebook messages?
-It takes a long time to check every custom order and if you don't include your order number in your messages, we have no way of being able to just look it up (unless we have the e-mail address you used to register for your account)

Why is my form 3 filed and approved and you still haven't shipped my suppressor?
-We have re-designed the baffles and cores of our suppressors and are tweaking the final details for optimal suppression, strength, and lightness and have upgraded your suppressor for free to include these new improvements and enhancements. Your continued patience as we perfect this new design allows us to deliver you a better final product that will be on par with a much more expensive suppressor (our latest tests reveal equal to or better suppression levels that commercial suppressors that sell for double or more what ours cost).

How much longer do I HAVE to wait before I get my F$&*!NG customized lower receiver?
-Do we have your dealer's FFL on file for shipping?
-Have you provided and approved any laser engraving or deep engraving that you want done and confirmed your design with our laser engravers Raul or Katie?
-Have you selected and confirmed your fire controls?
-Have you confirmed your coating selection?
->If you answer YES to ALL of the above, I can just about guarantee you'll have it in the next 45 days.

How did everything get so screwed up that you got into this situation in the first place?
-The short story is that one of our previous owners (10% owner) decided to try and perform a hostile takeover of the business. When he failed, he threatened to tank the business and nearly succeeded. Months later and hundreds of thousands of dollars poorer, we are back to a steady production without horrors of yester-year. We are running the machines around the clock to fulfill the promises that we've made to our customers. You are important to us and we haven't forgotten about you, give us the chance to make up for it and I know you'll be glad you did!

Can I take a tour of the facility?
-Yes, please come and visit us! We would love to show you around and let you see some of the cool things that we're up to :-)

[TFOGGER]

Sam, I don't have a dog in this fight, so:

1) Welcome to the forum! Hopefully you realize that you have jumped right into the hot zone as far as taking heat for the last year and a half of issues. You are a brave man.

2) It might be a good idea to proactively contact some of the posters in this thread individually to ensure that their concerns are addressed as quickly as possible. That alone would assist in rehabilitating the company's image. Encourage them to post their thoughts on your efforts, if they deem appropriate.

3) Under promise and over deliver going forward. nobody is going to bitch if you tell them 3 weeks, and they receive their stuff in 2.

[Mazin]

This thread is more than enough to deal with your customers.