Well
With all of the clatter I had to go see for myself.
it looks nice.
I was greeted and people did speak to me. One might attribute this to me having met Richard earlier that day elsewhere, I cannot say one way or the other.
The General feeling I got from a few of the employees was that that they weren't really happy with their situations or location.

The selection of weapons I saw was more for the collector or higher end shooter.
They did not have a wide selection of anything I might carry everyday, But they did have a few.

I have to be honest, I did not have allot of interaction with them, I cannot speak for their gunsmithing as I will not use anyone but Bert. I cannot say anything about their sales service practices as I didn't buy anything. My boys and I went in, Browsed, fondled a few guns and hung out for a bit.
I'm not going to give a raving review, but I have nothing negative to say

edit: the TV Show producer has an odd view of "Agreements"
That was more than "a single minivan and a few people."