Quote Originally Posted by rbeau30 View Post
So I called comcasts helpless desk. They informed me that they are getting a "yellow to red" connection with my modem.

Even though I did all the troubleshooting steps already they want me to do it again. I'll have to call them when I get home I guess.

I seriously have a visit from a comcast guy for something every month to twice a month for something that has broken. And I give them $350 a month for this.
Going to send you a pm...
Quote Originally Posted by USMC88-93 View Post
They are looking at visual representations and / or signal level readings that indicate something out of spec. Green good red bad. Your issue is a series of technicians that have not found your problem (admittedly many intermittent issues are a pain in the ass to find) Here is an example of one of the parameters they can look at all the traces in the green are in spec and you can individually identify a modem that is reporting out of spec levels. The problem is they are not finding the root source causing your issue.

These are traces from 71 individual modems and it is fairly easy to tell which modems have issues either bad equipment of bad signal paths to and from the device. Not as easy to find actual cause.



The resi care guys dont even see that much. They just get green/yellow/red dots in Einstein unless you catch a rare one who has figured out scout/watchtower.

Where do you work out of?