15 1/2 hour appointment window Comcast WTFF rant...

[Jer]

We do use On Demand quite a bit, mostly for TV shows that we want to catch up on. I'm already an Amazon Prime member, and Hulu Plus should probably take care of the rest. My big issue is that my wife is kind of a Luddite, and technology needs to be dumbed down a bit for her to be comfortable with it, thus Comcast is the best current solution. Until is breaks, then it's up to me to get it working again.

My setup is wife, mother and house sitter friendly. A nice Harmony Logitech universal remote goes a long ways in that area. Made that move many moons ago and now if we change provider or whatever I can setup the remote the exact same way so she doesn't miss a beat.

[Blowby]

Contacted Comcast to get a quote, nothing signed yet but they sent a service guy out to start the install. WTF, wife is dealing with it. Maybe Jer can install his dream system in my house for a fee.
Losing Direct TV and putting all service on Comcast which was just used for internet the last 5 years.

[TFOGGER]

So I called in and navigated the phone maze again. They claim the tech was out and put the filter on out at the pedestal, which is highly unlikely as the neighbor's dog would have made a helluva racket when it ate him (she's a sweetheart 165 lb Rottweiler, but I wouldn't want to go in their back yard without knowing her first). This would explain the internet issues, which started yesterday afternoon. We now have a tech scheduled for 7-8 am Thursday for the internet issues, so we'll see what happens.

[Jer]

Contacted Comcast to get a quote, nothing signed yet but they sent a service guy out to start the install. WTF, wife is dealing with it. Maybe Jer can install his dream system in my house for a fee.
Losing Direct TV and putting all service on Comcast which was just used for internet the last 5 years.

I could but it's time consuming so you'd probably be better off investing some time into Googling with the items I listed and getting it up and running yourself. It's not rocket science really it will just take a fair amount of time to get everything running smoothly.

[USMC88-93]

So I called in and navigated the phone maze again. They claim the tech was out and put the filter on out at the pedestal, which is highly unlikely as the neighbor's dog would have made a helluva racket when it ate him (she's a sweetheart 165 lb Rottweiler, but I wouldn't want to go in their back yard without knowing her first). This would explain the internet issues, which started yesterday afternoon. We now have a tech scheduled for 7-8 am Thursday for the internet issues, so we'll see what happens.

"Can you get all theis X1 stuff working while you are here?" and watch the life suck out of him.

[Honey Badger282.8]

For those less tech savvy there is another option. Most of the big cable networks offer Season Pass' through a variety of providers like iTunes or Amazon. I have about 10-12 shows that I watch through the year and I can buy a season pass for all of those for about what it would cost for two months of Directv. The only reason I haven't done this yet is because I need DTV to watch Broncos games in Virginia, that won't be an issue soon though.

[TFOGGER]

"Can you get all theis X1 stuff working while you are here?" and watch the life suck out of him.

I'm guessing if he can resolve the signal quality issues between the pedestal and the house, the issues with the X1 will probably mostly be resolved as well. We only have the 1 DVR, no satellites at this point, and if the X1 issue is a signal problem as has been mentioned, we SHOULD be good to go. I'm not going to have time to suck the life out of him, just want my internet (which was working perfectly prior to yesterday (108 down, 12 up)fixed. If I still have X1 issues, I'll probably return the box and get a cable card and build my own setup, and save the monthly rental charges.

[BigBear]

I have comcast for internet only... I've given up on them years ago but they are the only company in my area that seem to have the speed I need. Don't need phone, don't need TV, etc. Only need internet. A quicker speed for music/movies/games...

Every year at least twice they try to jack my bill up. Every year I have to call and fight with them about it. I have yet to ever get a decent answer as to WHY the bill goes up (even when I talk to management). I'm supposedly paying for the 10mb service but when I run speed tests, it barely registers even 5mb. It's never their fault and all the equipment is working fine. After numerous repeated attempts at contact, managers, hard starts, etc... I've just given up. I pay for a service I don't get and there doesn't seem to be much I can do about it. I still call and fight several times every year when they try to jack it up, but... grrrr.

Ok, done with my rant. lol

Thank you, NEXT?!?!?!

[Blowby]

Well Comcast came out and set up Xfinity for the TV without a contract. I'm saving good $$ by dropping DTV. The tech found the recently installed cable from the street was corroded and causing a problem. So far the internet speed went up but it always did when they dicked with it on there end. End of the month is the time it always dropped considerably. We'll see if they got it right this time.

[TheGrey]

Well Comcast came out and set up Xfinity for the TV without a contract. I'm saving good $$ by dropping DTV. The tech found the recently installed cable from the street was corroded and causing a problem. So far the internet speed went up but it always did when they dicked with it on there end. End of the month is the time it always dropped considerably. We'll see if they got it right this time.

Do not believe that there's no contract. They don't require you to sign anything- when they have you on the phone, they'll take anything you say ("how about I save you $40, right now?" or "I can take $40 off,") and claim it's a contract. If the person you're speaking to logs anything in the computer, you're on the hook for 2 years.