15 1/2 hour appointment window Comcast WTFF rant...

[USMC88-93]

They do not offer two hour windows for outside work. And the installation of a filter is considered an outside job not requiring a tech to make contact with the customer. (There are two hour windows for trouble call and install work) All other work takes precedence unless they gave the job to a contractor.

I can tell you with absolute and unequivocal certainty that the installation of the X1 filter will not solve your problem. The installation of that filter is however necessary due to the manner in which the boxes communicate with each other. (It keeps your home and your X1 equipment an isolated system). you wouldn't want to view your neighbors dvr content. (You will end up needing to schedule an in home trouble call visit and I would tell them that you have repeatedly been through all the phone based troubleshooting steps and want a tech scheduled for a trouble call)

Most X1 failed self-install problems are either signal related (Rework the signal distribution to correct levels to the boxes either modifying how they are split or adding an amp). Replace the drop to the home or find other issues. there is also the possibility that the X1 equipment mailed to you is the cause and a tech will need to swap them out.

If they do end up scheduling a tech out to your home it would most likely be scheduled as a "Failed self-install" in which case you would incur the original installation charges that you would have been charged if you had scheduled a technician out to do the install vs choosing to attempt the self install.
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