I think AA will have some liability if (and when) people miss their connecting flights. Hayes said that he came very close to missing his Alaska airlines flight. I'm sure we have all made connections before where you need to really hurry (and possibly run) to catch a scheduled connecting flight. Thats happened to me a few times in Chicago. Plus, all it takes is for the incoming flight to be delayed somewhat - happens all the time.
My guess is AA will get enough black eyes from this policy that they will quietly reverse it. It just amazes me how blind some companies can be and not foresee the incredible downside of decisions they make. Kinda like the gubmint.






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