Quote Originally Posted by Jer View Post
Three steps towards minimizing your dependence on dealing with Comcast customer service:

1. Buy your own modem (Motorola DOCSIS 3.0 is all you need to know. Buy the cheapest one you can find)
2. Buy your own wireless router
3. Learn to optimize your router including security
This is what I've done ever since I've had Comcast broadband. The only addition I'd make to this is to make sure your cable modem is on Comcast's compatibility list; http://mydeviceinfo.comcast.net/