Eotech getting sued?

[OctopusHighball]

Submit again. I received an email reply within a few hours. I had the incorrect MSRP for the refund since myunit was older. Submitted again with the MSRP they told me to use and again got a reply within a few hours.

I agree. I have already gotten two emails from them, the latest one is the refund approval with forms to fill out and shipping instructions, etc.

[Snowman78]

I thought I would share my EOTech experience with you guys. I have had a EOTech 552 for 8 years and have never had any problems with it. It was on my patrol rifle and worked perfectly fine during every qualification. However, because of these recent events with EOTech my department has ordered all EOTech's off of personally owned patrol rifles. EOTech offers a voluntary buy back program if your optic is one of the faulty ones. How I understand it from EOTech is they will give you current pricing on your optic if it is found to be a faulty one. That brings us to another issue as current pricing doesn't cover nearly what I paid for it to begin with nor does it cover the cost of another quality authorized optic to be put onto my rifle.

My department sent out a memo stating that if EOTech can verify the optic you are carrying is not faulty they will allow the optic be put back onto your rifle. I attempted to contact EOTech to see if this was a possibility. First they are apparently closed every other Friday, so I got nowhere with my first attempt. I then sent a lengthy email regarding the situation at the police department and if they had a way to verify my optic was not faulty. I had a one sentence response within 15 minutes stating, "This is not a recall program it is a voluntary buy back program" and they provided a link.

Of course I responded with another lengthy email informing the writer that i had never called the program a "recall" and know about the link provided as it was the same location I got the customer service email to contact the company. I pointed out to them that on their own website and their own admittance their product is faulty and nevertheless does not change my situation at the police department. I then re asked my question about verification. Approximately one week later I got a response that said, "No, they cannot verify the product using a serial number." And again was provided information about date ranges of faulty products.

Needless to say I have no purchased a Trijicon MRO to put on my duty rifle.

My department also sent out a memo EoTech are no longer allowed on patrol rifle. I hope to get a Aim Point PRO once I get my refund.

[Jefe's AR]

Sent mine in yesterday. Thought twice about sending them back. They are my favorite and there's no real comparable models form other manufacturers.

[Ramsker]

Got a hold of someone with the consulting company doing the refunds for EOTech. They are still a couple weeks behind on the re-issue of checks . . . so they said another 2 - 3 weeks. About 3x as long as the original estimate. And they had the amount wrong--was missing the $15 for refunding the original shipping. Not that I clearly detailed that in the letter I sent with the voided check and emails back to them or anything.

They had originally sent me an overpayment of about 2x so I was trying to do the right thing and clear that up and only get refunded for the correct amount. This is for a re-issue of a refund.

[Jeffrey Lebowski]

Sent mine in yesterday. Thought twice about sending them back. They are my favorite and there's no real comparable models form other manufacturers.

X2 and oh lovely on the timeframe.
Guess I'll go with an Aimpoint PRO.

[Ramsker]

FINALLY received my re-issued refund check today . . . what a freaking pain in the butt after trying to do the right thing.

[DocMedic]

Do you happen to know if they will refund Magnifiers too? I have a 4x Original I wouldn't mind getting my money back on...

[newracer]

No magnifiers or other accessories.

I got an email that my return had been received and I should have a check in 3-4 weeks.

[Jefe's AR]

I got an email that my return had been received and I should have a check in 3-4 weeks.

How long ago did you send it in?

[Jefe's AR]

Do you happen to know if they will refund Magnifiers too? I have a 4x Original I wouldn't mind getting my money back on...

No magnifiers or other accessories.

I 'think' if you bought it as a combined set, you can get full reimbursement for both items. I say this because I recall reading it in their terms and conditions that you would need to send in both units to get the full refund.