Holy crap BOA sucks

[opie011]

I have my home loan thru Bank of America and my house was damaged by a hail storm a month or so ago. Anyway I need them to endorse my insurance check so I can pay the contractor who is doing my siding. I've called like 10 different numbers, talked to 1 human who transerred my to another automated voice service and now I'm on hold for the last 10 minutes. What kinda customer service leaves people searching and holding on a phone for 45 minutes. None of the local offices(yea there is no actual banks close to me according to their website) can endorse the check and I need to know where to mail it off to just so I can wait probably 2 weeks to have it signed and sent back

[Great-Kazoo]

call their 800 # off their main website. get with CS and bitch them out.

[opie011]

I called CS and waited and waited and waited to speak to someone other than a computer. Everytime I got a human they didnt speak fucking english. Finally got someone and they are telling me that since the check is over 10k that I have to mail it to them then they will issue another check to me for 10k and if I need more(which I will) that I have to call and ask for more and they will send an inspector out to see if work is being done(takes a week or more to get an inspector out) and they will send more money within 48hrs. That makes no since, they need to endorse my check period....this is a bank not an insurance company!! FUCK THEM

[Irving]

Try calling your insurance company, telling them you are having trouble, and asking them to just re-issue the check in your name only. I just had one of my insureds do this exact thing last week. It's worth a shot.

[Mtn.man]

BOA owned by out of country interests, worst bank in the US.

[mightymouse]

All the former countrywide offices are now BOA branches. There's one in the silver building, second floor, just west 1blk of fiddlers green. I make my payment there in person each month, so I know that there are reps there everyday.

[opie011]

All the former countrywide offices are now BOA branches. There's one in the silver building, second floor, just west 1blk of fiddlers green. I make my payment there in person each month, so I know that there are reps there everyday.

Thanks for the info. I might just have to check into this if my insurance won't issue me another check.

[MrPrena]

Yeah, Bank of america was rated one of the lowest customer's service. I do not recall where I read it from at this time.

[Elhuero]

As a former employee I tell everyone I can not to do business with them.
Evil company.

[opie011]

Now my damn insurance guy who issued the first check wont return my calls. I need to get the ball rollin' so I guess I will just have to play BOA's stupid little games