Savage Customer Service

[Buff]

I recently started to have light strike issues with my Savage 93R .17HMR. First thought was ammo related so tried different brands with no change, then moved on to dirty bolt so I disassembled and thoroughly cleaned, took a 600 and 800 Ruby stone to deal with any burrs. I did see a slight improvement but still had an issue. My son has the same gun with less rounds through it and he was having sporadic problems and once the bolt was cleaned they went away. My wife and daughter also have them but there's are relatively new and no issue's.
While cleaning the bolts I compared firing pins from all 4 rifles and mine had a decent amount of wear, my sons a little less and the wife/daughters had none. I bought mine used, have no idea of total shot count but I've put about 3000 through it, my sons was new and he has about 3000 through it, my wife and daughters have about 500 through them.
I look for parts and can't find at the usual online sources. I contact Savage customer service 2 wks ago, a couple days later I get an email saying contact service with a phone number and extension. I call service a day or so later referring to my inquiring number that was assigned when I initially contacted customer service. I'm asked if I have a FFL on file with them and I say I don't have a FFL so I asked form a liability release form so I can purchase the parts I wanted to replace. They send me the form, I fill it out includes S/N's and Part Numbers (my plan was to rebuild my sons bolt and mine) and I email it back. The next day I get an email saying the order in being processed, a day goes by and I email the contact I've been talking with saying I haven't been contacted for payment. They tell me there's no charge and I should have my parts the next day, which I did.
So my rifle is 5yrs old, my sons is 3yrs old and they send me hammer springs, firing pins, "E" clips, extractors, guides and spring clips 2nd day priority mail free of charge. Talk about standing behind your product and great customer service.

[Grant H.]

I've always had great luck with Savage rifles and customer service the few times I have reached out to them for parts.

[ronaldrwl]

Amazing! I don't think you get that kind of service in any other type of product. Savage prices are very reasonable to begin with.

[spqrzilla]

Good to hear.