Amazon Prime Delivery Question/Problem

[GilpinGuy]

We got into Prime in January, and I like it. We order a ton of stuff from Amazon, being in the hills and all, and for $100, free delivery on a lot of stuff plus 2 day delivery is awesome. The other benefits are cool too, but the delivery is what I was most interested in. The less time in Denver or Boulder (or any city/mall/store for that matter) the better.

Before we got Prime, every single item we ever ordered came to our doorstep. After going to Prime, about half of our orders come to the house and half go to the post office for pick up. Hmmm.

For those items that go to the PO I get this message via email: "Sorry we missed you. We tried, but we weren't able to deliver your package today. You can reschedule the delivery by visiting USPS Redelivery or you can pick up your package from the post office listed on the notice of attempted delivery". (underline is mine)

1) I have never once come home to a "notice of attempted delivery" hanging on my door. I just get a thing in my mailbox from the post office that I have something waiting for me. The notice comes the day after the PO receives it, so that adds a day. Then the PO up here is only open until 2PM. We get mail between 2pm and 3pm at our mailbox. Add another day. If you get the notice on a Friday...sorry, the PO is only open a couple of hours on Saturday, otherwise wait till Monday.

2) There have been several times, like more than a dozen, that my wife or I or both were home ALL DAY and we get this same bogus "attempted delivery" email.

3) Many of the items are pretty small and can easily fit into a standard mailbox. WTF?

I have attempted a few email inquiries about this and 2 live chat sessions and all have ended with me frustrated. I keep getting the question "What is your order number for the package you had a problem with - we'll look into it." I tell them that it happened with many orders. "Well, give me one to look into and we'll go from there". OK, here's an order #. I never hear anything back and the same shit happens again and again.

Yeah, we live in a rural location, but I am paying for a Premium service here. And when I just paid for standard shipping it all came right to my door.

I really do like Prime. But man, has anyone had the same problem? If so, PLEASE let me know how you got it resolved.

Oh yeah, FWIW, my neighbor has a special needs kid that gets meds delivered DAILY by UPS. We see the brown santa truck drive by every single day, so it's not like a delivery truck isn't coming to the area very often.

[WETWRKS]

Contact the shipping company and deal with a supervisor. Sounds like their people aren't doing their job. Explain that you have had people at home and the driver hasn't even attempted to deliver the packages.

[DenverGP]

I suspect the change isn't because you signed up with prime, but rather that amazon is using USPS more for deliveries, and post office is failing to actually attempt to deliver your packages.

[Circuits]

It's called SmartPost. If the package won't fit in your mailbox, it gets held at the post office, regardless of who was home when the delivery came.

Fedex delivers the package(s) to the USPS for last-mile. If it won't fit, they often tag you and move on.

I happen to have a large rural-format mailbox. My carrier would never tag and forget a package, but I've had it happen with a temp carrier when he was on vacation or leave of some sort, even though the package would have fit into my mailbox.

The weird ones are the sunday deliveries that wind up in my mailbox - guess their contract carriers are authorized to, or don't care about, putting non-USPS deliveries into street mailboxes.

[GilpinGuy]

It's called SmartPost. If the package won't fit in your mailbox, it gets held at the post office, regardless of who was home when the delivery came.

Fedex delivers the package(s) to the USPS for last-mile. If it won't fit, they often tag you and move on.

I happen to have a large rural-format mailbox. My carrier would never tag and forget a package, but I've had it happen with a temp carrier when he was on vacation or leave of some sort, even though the package would have fit into my mailbox.

The weird ones are the sunday deliveries that wind up in my mailbox - guess their contract carriers are authorized to, or don't care about, putting non-USPS deliveries into street mailboxes.

3) Many of the items are pretty small and can easily fit into a standard mailbox. WTF?

Also, why do I get full exhaust pipes delivered? They don't fit any mailbox. I'm not bitchin at you, just frustrated with this.

I ordered an air vent for the Jeep that is about the size of donut.....had to go to the post office. Ordered manifold to tail pipe exhaust sysem for the Jeep that came in 4'+ long boxes...came to the door. What?

[Circuits]

Also, why do I get full exhaust pipes delivered? They don't fit any mailbox. I'm not bitchin at you, just frustrated with this.

I ordered an air vent for the Jeep that is about the size of donut.....had to go to the post office. Ordered manifold to tail pipe exhaust sysem for the Jeep that came in 4'+ long boxes...came to the door. What?

So much of smartpost depends on your mail carrier. Many of them are willing to just tag all deliveries as "no one was home" and put a notice in your mailbox, because USPS policy allows them to do that, under the terms of service. If you can't prove they didn't try, it works out better for them to claim they tried and just leave it at the office. Even if you could prove they didn't try, they don't care - smartpost is a secondary service to them.

[GilpinGuy]

Holy shit...I just hung up with with a Customer Service Rep. who I could barely understand (standard). Same routine. "What is your order number". I sorta freaked on the chick and said "Look, I'm not calling about ONE order. I'm calling about several orders over the last 6 or 7 months. I have explained this EXACT THING to a few other folks and I have seen no results or any attempt to contact me for a resolution. I'm kinda pissed off here."

Her, "I will forward this concern to our shipping department and you should receive a confirmation email shortly."


Pretty much the same shit.

[Great-Kazoo]

Holy shit...I just hung up with with a Customer Service Rep. who I could barely understand (standard). Same routine. "What is your order number". I sorta freaked on the chick and said "Look, I'm not calling about ONE order. I'm calling about several orders over the last 6 or 7 months. I have explained this EXACT THING to a few other folks and I have seen no results or any attempt to contact me for a resolution. I'm kinda pissed off here."

Her, "I will forward this concern to our shipping department and you should receive a confirmation email shortly."


Pretty much the same shit.

Your 1st mistake was calling.

Log in to Amazon , then contact by scrolling down to HELP.

BROWSE HELP TOPICS . NEED MORE HELP............


Then CONTACT US.

This gives you instant access to help line BUT.......... you're typing the issue you have instead of trying to explain to a 3d world CSR who has little grasp of English, what your problem is.

Plus when finished they send a copy of your interaction to your e-mail addy. This gives you documentation to go back on IF the issue continues.


Believe me it's way better than ONE MOMENT SIR while i look at your account.

[ben4372]

Even better, leave a crappy review of Amazon. I did and they called me at home to see if they could straighten it out. They did.

Your 1st mistake was calling.

Log in to Amazon , then contact by scrolling down to HELP.

BROWSE HELP TOPICS . NEED MORE HELP............


Then CONTACT US.

This gives you instant access to help line BUT.......... you're typing the issue you have instead of trying to explain to a 3d world CSR who has little grasp of English, what your problem is.

Plus when finished they send a copy of your interaction to your e-mail addy. This gives you documentation to go back on IF the issue continues.


Believe me it's way better than ONE MOMENT SIR while i look at your account.

[GilpinGuy]

OK, this "Smart Post" thing. Is it new for Amazon as far as you know? At least new since January? Because I had every single thing brought right to my door before that.