I want to give a shout out to the folks at Leatherman for great service. I bought a Leatherman juice xe-6 about 12 years ago which I have carried off and on since then. Some time last year I noticed the pliers didn't close all the way. I got on line and looked up their return policy/procedure and sent it back. I had a new tool in just over a week. No questions, or anything. It was great. The only money out of my pocket, aside from the original purchase, was about six bucks for the shipping.

Anyone else have good experiences? Bad ones?