Jeffco you have to pick it up in person. At 3 months they hadn't called so I stopped by to see if it was ready...lady at the desk wasn't happy that I stopped in without a call and told me it would be at the other desk when ready. I left... then walked back in to the the other desk...it was sitting there at the bottom of a pile of about 10 other envelopes. I got a call about a week later saying it was ready.