Quote Originally Posted by nogaroheli View Post
I'm blown away this place is still in business. They do have some cool stuff and if you absolutely must have it right now they're an option but their "premium" prices are ridiculous. The normal salespeople there are decent, with just an average amount of eliteism. The owner actually replies to emails which is cool, but when I asked if they would price match a used 1911 they had to what Grabaguns new price was he told me that his 15% premium was a deal because I should be paying tax on anything I purchased online. All the firearms they sell are soooo overpriced! I get paying for expertise and to support the local guys, and I happily do for lots of other joints, but this place is just off their rocker.
Hi my name is Chad, the owner of Family Firearms Sales. I saw the post and wanted to add some facts to it since the OP put the brief conversation we had in a negative light. OP messaged me and commented that he liked the gun we had listed on GunBroker and that GrabAGun was selling them new for $893 + $8 shipping. I replied and stated that dealer cost on that gun is $890 new and MSRP is $1,179. Our gently used gun was listed for $931.95 + shipping.

In light of our cost on a new one - $40 over dealer cost for a like new pre-owned one isn't that bad and $250 less than MSRP. While I understand that some dealer is selling them new for under cost (I guess they got a really good deal from Springfield or just trying to dump them, IDK), I don't have that kind of leeway to sell items for $3 over cost and expect to stay in business. Our pre-owned items are a direct reflection of what we gave the previous owner for the trade. We probably give more on trades than any store in town.

So I find it unfair in the light the OP put us in and I wanted to add some facts. Unless you have ran a retail business before, you know that brick and mortar has a lot more costs that have to be covered. Heck just liability insurance and rent is nearly $30,000 a year. I know when I was just running things out of my home, I made more money at the end of the day than I do at the store. Without rent, insurance, lights, employees, theft, etc. I could sell for less and make more. My point is, it's not greed, it's staying in business. The margins on firearms are generally around 20% in retail. Walmart makes on average 32%. Not sure why everyone is hateful on retail gun stores when margins barely cover expenses and a little for the owner after everything is paid.

Anyway, I wanted to clarify things and add some more info to the post. It's hard to find good staff and we are all human - I always recommend if someone thinks they can do better than my current team - send me a resume explaining how and I'll consider hiring you next opening! :-) It took me 2 years of going through people to find a decent team. Nobody is perfect, but finding good, consistent people is very hard.

Anyway, come visit and find out for yourself. I think you will be pleasantly surprised by the selection, prices and team we have! I appreciate your business and look forward to any constructive criticism that I can fix and make things better!

Thanks, Chad