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It is terrible to contemplate how few politicians are hanged. - The Cleveland Press, March 1, 1921, GK Chesterton
They have had that for at least the last 3 years. I can't say when they improved it for sure, but they have said it is entrenched now and goes back to old optics as well. Leupold, Bushnell have those types of warranties as well. Swarovski, Nightforce, S&B, Kahles do not, and with most of those, abuse is excluded. Good luck trying to get fast turn-around.
Vortex and Burris, with both I have seen them ship out a loaner optic next day for hunters with an optic issue. That is service. I own a few Vortex optics as well, but it has to be something neither company offers for me to consider anything else.