DirecTV requires 2 year contract extension for the privlidge of paying them to add TV to a new room?

[th3w01f]

I just found this out and I think it's ridiculous. We want to add a genie mini to another room and on top of paying $100 for the mini and an additional $8 a month to lease the mini, they require a full 2 year contract extension.

Apparently the same holds true if you have a set top box fail, 2 year extension to have it replaced.

Has anyone else here dealt with this and do you have any advice... other than switching to streaming. Our constant 2Mbps doesn't support streaming very well and OTA doesn't provide the programming. Dish would be the only other option and I'm not sure if it's any better.

[Firehaus]

Have a Verizon tower close to you? I was looking at this the other day when I was in the store waiting.

https://www.verizonwireless.com/b2c/...net-installed/


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[Aloha_Shooter]

DirecTV replaced my HD receiver/DVR for free when it failed last year but I haven't "upgraded" to Genie.

[buffalobo]

Dish has same policy. We added another receiver just before holidays.

They have tried to charge to replace broken/defective equipment in the past. I raise hell until they waive any such charges.

[Skip]

Comcast is pushing everyone to contracts too, FYI. Sure you can pay the increases and not have a contract but to maintain your current rates, they will push you into one.

On my bill, I "saved" enough in 13 months to make up for the early term fee (if it comes to it).

[Delfuego]

They will push you toward a contract, but usually you can get it without. Youmay have to "rent" the device, but that may be a better option. If the CS rep doesn't want to help, try to get with the "Retention Team". These are the people tasked with keeping you as a customer. They often can get different and sometime better deals. You kinda have to threaten to leave before you get with that team.

[DenverGP]

They will push you toward a contract, but usually you can get it without. Youmay have to "rent" the device, but that may be a better option. If the CS rep doesn't want to help, try to get with the "Retention Team". These are the people tasked with keeping you as a customer. They often can get different and sometime better deals. You kinda have to threaten to leave before you get with that team.

Tried several times to get our directv equipment upgraded, and knock some money off the inflated rate we were paying after having directv for 6 or 7 years. Finally made the switch to Xfinity (mainly to boost internet speeds over the very limited speed I had with centurylink dsl), and now i get daily calls and 2 or 3 offers in the mail every week for the past 3 months since I switched.

I can't believe so many companies put so little effort into keeping customers, but give away everything to try to get customers.

[Gman]

I can't believe so many companies put so little effort into keeping customers, but give away everything to try to get customers.

That's something that I never understood. You'll give new subsidized hardware to an unproven new customer hoping to make a profit years down the road. For loyal customers with a long quantifiable relationship, you don't get any breaks.

[Madeinhb]

Time to become a cord cutter.

[Irving]

That's something that I never understood. You'll give new subsidized hardware to an unproven new customer hoping to make a profit years down the road. For loyal customers with a long quantifiable relationship, you don't get any breaks.

Same as cell phone companies.