DirecTV requires 2 year contract extension for the privlidge of paying them to add TV to a new room?

[DenverGP]

They will push you toward a contract, but usually you can get it without. Youmay have to "rent" the device, but that may be a better option. If the CS rep doesn't want to help, try to get with the "Retention Team". These are the people tasked with keeping you as a customer. They often can get different and sometime better deals. You kinda have to threaten to leave before you get with that team.

Tried several times to get our directv equipment upgraded, and knock some money off the inflated rate we were paying after having directv for 6 or 7 years. Finally made the switch to Xfinity (mainly to boost internet speeds over the very limited speed I had with centurylink dsl), and now i get daily calls and 2 or 3 offers in the mail every week for the past 3 months since I switched.

I can't believe so many companies put so little effort into keeping customers, but give away everything to try to get customers.

[Gman]

I can't believe so many companies put so little effort into keeping customers, but give away everything to try to get customers.

That's something that I never understood. You'll give new subsidized hardware to an unproven new customer hoping to make a profit years down the road. For loyal customers with a long quantifiable relationship, you don't get any breaks.

[Irving]

That's something that I never understood. You'll give new subsidized hardware to an unproven new customer hoping to make a profit years down the road. For loyal customers with a long quantifiable relationship, you don't get any breaks.

Same as cell phone companies.

[Gman]

Same as cell phone companies.

Same as anyone that has a service that requires special equipment to use it.