Goodbye and Good Riddance CenturyLink

[Martinjmpr]

We just moved my mom from her townhouse to an "independent living" seniors apartment and getting the Century link landline and DSL (sadly they were the only option) was a total clusterf***.

Multiple appointments where they flat out didn't show up, or showed up and didn't do anything, hours spent on hold or waiting for a call back, etc. The story they (Century Link) are telling is that they are short handed and having work done by independent contractors who sometimes just flat out don't do anything, period. I would estimate the entire process took a little over two weeks from the date she moved (and she had called a couple of weeks prior to that to notify them) until she had both a working phone line and DSL.

I don't LOVE Comcasst but despite all the bitching I hear about them, they are light years ahead of Century Link in terms of customer service.

Century Link seems to have adopted the old Lily Tomlin routine of "We don't care. We don't have to. We're the phone company."