Fook United Airlines

[SouthPark]

I am not sure if United is the worst domestic airline, but they have gone down the road of expensive and crowded. I prefer Hawaiian and Virgin/Alaska. If you can afford First Class, it's a different story, but few can. I fly to Kalispell from time to time, where United is the only non stop carrier, and they charge as much to fly there, a two hour flight, as to fly to the coast. No competition. Frontier flies to Missoula, competing with United, and the fare is half the price of the United fare to Kalispell, so I fly there and rent my car. It adds a bit of drive time but it's a pretty drive. Denver had a similar problem when United tied up most of the gates. Consolidation in the industry has been detriment to the public and we are fortunate some new players come in, like Virgin/Alaska. We will fly anyone to Hawaii but United; Hawaiian is very good and flies more spacious planes, the Airbus 330, which is like the old 767 but better.

[Aloha_Shooter]

http://www.flyertalk.com/articles/he...&utm_campaign=

An interesting account from a flight attendant that shows how different situations can be spun.

[WETWRKS]

It is the big news story of the week...month...year...or at least till they can find some other news distraction. Every incident will be heavily reported on.

[Gman]

Shark attack season will be here before you know it.

[Gman]

Shark attack season will be here before you know it.

...and here we go!

Swimmer injured in shark attack at Southern California beach

[funkymonkey1111]

Settlement today for United

https://www.nytimes.com/2017/04/27/b...ment.html?_r=0

[Gman]

Giant rabbit's death adds to United Airlines' woes

LONDON — United Airlines is reviewing the handling of a giant rabbit that died after it was shipped across the Atlantic on one of the carrier's flights, adding to a growing list of customer complaints for the U.S. carrier.

Distraught breeder Annette Edwards told The Associated Press by phone Wednesday that a veterinarian checked Simon, a 10-month-old, 3-foot-long continental rabbit, shortly before the animal was put on a flight from London's Heathrow airport to Chicago's O'Hare, before it was set to continue on to Kansas City.

"Simon had his vet check just before getting on the plane," she said from Worcestershire in central England. "He was fit as a fiddle."

Edwards has said Simon is the offspring of Darius, which the Guinness World Records lists as the world's longest rabbit at 4 feet 3 inches. Simon had been purchased by a celebrity whom Edwards did not identify.

United spokesman Charles Hobart said the airline is reviewing its handling of the animal. The animal was alive and showed no signs of distress upon landing but died at a company-run pet holding facility at the airport, Hobart said.

Hobart said that the rabbit was moving around in its crate and appeared healthy when taken off the plane. About a half-hour later, at the pet facility, it seemed to be sleeping. Shortly after that, a pet facility employee opened the cage and found that the rabbit was dead.

[Madeinhb]

Email I just got from them :

Each flight you take with us represents an important promise we make to you, our customer. It's not simply that we make sure you reach your destination safely and on time, but also that you will be treated with the highest level of service and the deepest sense of dignity and respect.

Earlier this month, we broke that trust when a passenger was forcibly removed from one of our planes. We can never say we are sorry enough for what occurred, but we also know meaningful actions will speak louder than words.

For the past several weeks, we have been urgently working to answer two questions: How did this happen, and how can we do our best to ensure this never happens again?

It happened because our corporate policies were placed ahead of our shared values. Our procedures got in the way of our employees doing what they know is right.

Fixing that problem starts now with changing how we fly, serve and respect our customers. This is a turning point for all of us here at United – and as CEO, it's my responsibility to make sure that we learn from this experience and redouble our efforts to put our customers at the center of everything we do.

That’s why we announced that we will no longer ask law enforcement to remove customers from a flight and customers will not be required to give up their seat once on board – except in matters of safety or security.

We also know that despite our best efforts, when things don’t go the way they should, we need to be there for you to make things right. There are several new ways we’re going to do just that.

We will increase incentives for voluntary rebooking up to $10,000 and will be eliminating the red tape on permanently lost bags with a new "no-questions-asked" $1,500 reimbursement policy. We will also be rolling out a new app for our employees that will enable them to provide on-the-spot goodwill gestures in the form of miles, travel credit and other amenities when your experience with us misses the mark. You can learn more about these commitments and many other changes at hub.united.com.

While these actions are important, I have found myself reflecting more broadly on the role we play and the responsibilities we have to you and the communities we serve.

I believe we must go further in redefining what United's corporate citizenship looks like in our society. You can and ought to expect more from us, and we intend to live up to those higher expectations in the way we embody social responsibility and civic leadership everywhere we operate. I hope you will see that pledge express itself in our actions going forward, of which these initial, though important, changes are merely a first step.

Our goal should be nothing less than to make you truly proud to say, "I fly United."

Ultimately, the measure of our success is your satisfaction and the past several weeks have moved us to go further than ever before in elevating your experience with us. I know our 87,000 employees have taken this message to heart, and they are as energized as ever to fulfill our promise to serve you better with each flight and earn the trust you’ve given us.

We are working harder than ever for the privilege to serve you and I know we will be stronger, better and the customer-focused airline you expect and deserve.

With Great Gratitude,
Oscar Munoz
Oscar Munoz
CEO
United Airlines

[brutal]

Email I just got from them :

Each flight you take with us represents an important promise we make to you, our customer. It's not simply that we make sure you reach your destination safely and on time, but also that you will be treated with the highest level of service and the deepest sense of dignity and respect.

Earlier this month, we broke that trust when a passenger was forcibly removed from one of our planes. We can never say we are sorry enough for what occurred, but we also know meaningful actions will speak louder than words.

For the past several weeks, we have been urgently working to answer two questions: How did this happen, and how can we do our best to ensure this never happens again?

It happened because our corporate policies were placed ahead of our shared values. Our procedures got in the way of our employees doing what they know is right.

Fixing that problem starts now with changing how we fly, serve and respect our customers. This is a turning point for all of us here at United – and as CEO, it's my responsibility to make sure that we learn from this experience and redouble our efforts to put our customers at the center of everything we do.

That’s why we announced that we will no longer ask law enforcement to remove customers from a flight and customers will not be required to give up their seat once on board – except in matters of safety or security.

We also know that despite our best efforts, when things don’t go the way they should, we need to be there for you to make things right. There are several new ways we’re going to do just that.

We will increase incentives for voluntary rebooking up to $10,000 and will be eliminating the red tape on permanently lost bags with a new "no-questions-asked" $1,500 reimbursement policy. We will also be rolling out a new app for our employees that will enable them to provide on-the-spot goodwill gestures in the form of miles, travel credit and other amenities when your experience with us misses the mark. You can learn more about these commitments and many other changes at hub.united.com.

While these actions are important, I have found myself reflecting more broadly on the role we play and the responsibilities we have to you and the communities we serve.

I believe we must go further in redefining what United's corporate citizenship looks like in our society. You can and ought to expect more from us, and we intend to live up to those higher expectations in the way we embody social responsibility and civic leadership everywhere we operate. I hope you will see that pledge express itself in our actions going forward, of which these initial, though important, changes are merely a first step.

Our goal should be nothing less than to make you truly proud to say, "I fly United."

Ultimately, the measure of our success is your satisfaction and the past several weeks have moved us to go further than ever before in elevating your experience with us. I know our 87,000 employees have taken this message to heart, and they are as energized as ever to fulfill our promise to serve you better with each flight and earn the trust you’ve given us.

We are working harder than ever for the privilege to serve you and I know we will be stronger, better and the customer-focused airline you expect and deserve.

With Great Gratitude,
Oscar Munoz
Oscar Munoz
CEO
United Airlines

I thought they said they were giving me 10,000 miles for my emotional turmoil?

[Dave_L]

^That is the only thing I wanted to see come from this. A change in policy to not let it escalate like it did. Id love to see customer service come back in style.