Maybe could have been handled better. Oh well. It wasn't United proper, but a contractor. It wasn't United staff that pulled the guy out of the seat, it was the PD. Interesting that neither Republic nor the PD are getting pounded over this.
What was wrong with all the passengers on the plane? Hold on there, I probably am not going the direction you think on this. How many lazy, self-centered, faceybook thumbdowners were sitting on that plane just hoping that someone else will pull the bozo ticket rather than them? They all knew 4 someones were going to be bumped and still no one took the payment offer. Seriously? NO ONE on a plane load of people can take a later flight? Then, when an elderly dude is picked, refusing to leave and causing an issue, STILL no one will stand up and say "I will take his place, let me get my stuff and I will step off"? or even "Hey stewardess, I am leaning toward getting off, can you ask the airline to sweeten the deal a bit?". Nope, just gonna sit here, like life is happening on the internet, and comment on how rude or rough the PD is being to the dude who is just so important that he cant accept his seat number was picked. Oooh, thumbsdown United, those corporate bastards. frowny face, cause that'll really make a statement.
A piece of standard carriage contracting, well pretty much any service agreement contracting, that bothers me is the current trend to bury everything in 800 pages of complex legal lingo that you are expected to fully read and understand in a short time period. Sure, bloat it up so people will just scroll through and say OK rather than understanding what they are reading. Yep, I do it too, but.... when I get caught in the crack and stung for having not read it, I suck it up and accept the consequences. I suspect many companies are hoping that the safety blanket wall of text will protect them, but I see more and more issues where the client doesn't understand the contract and the social media hammers the company. Maybe it is still just a cost of business, but I imagine that the number crunchers at United are looking at that very closely today.
The real losers in this whole pile of overblown crap..... United shareholders. Oh wait.... anyone wealthy enough to own United shares has to be a 1%er so eff those guys! Amiright!?!
I have to fly for business. I will still fly United before anyone else. Was a frontier aficionado for years, til the buyout screwed them up. Cant stand the Southwest cattle call seating, otherwise I would fly them more.