Fook United Airlines

[kfr]

CUSTOMER SERVICE down the shitter.

We are being treated like cattle and I am tired of it. Robbed when we purchase a ticket. Herded through the gates by TSA and frisked like criminals. Herded onto the aircraft to even more cramped seats. I took a United flight in march only to find they squeezed 8 more rows into economy. We are given a sip of water and herded off the aircraft. I am tired of being treated like shit! Now they are having a passenger forcibly removed from the aircraft because they needed to make room for 4 employees/overbooked? United releases media blurb about overbooking? Bullshit. Get that shitty CEO on the TV and issue a heartfelt apology to all customers. I will never consider purchasing a United ticket again. OWN IT and don't forget who pays you!

Rant off but really pissed!

[CS1983]

[funkymonkey1111]

I thought this was you at first

http://insider.foxnews.com/2017/04/10/united-airlines-man-dragged-overbooked-flight-chicago-viral-facebook-video

[Martinjmpr]

Serious question: When you book a flight, what is your no. 1 criteria that determines which one you choose?

If it's the cost of the flight - which it is with most people - then you pretty much are encouraging this kind of thing, aren't you? You're basically saying "I want the absolute chepest way to get from point A to point B." And once you arrive safely at your destination, you have received all the "value" you expected from your purchase, right?

Back when prices were regulated, airlines had to compete on non-price factors. That's why people have fond memories of flying back in the 60's and 70's. Airlines had to earn your business by pampering you with perks and fancy treatment, otherwise you'd take your $$ to another airline.

An airline today is just a bus with wings. If you buy a bargain-basement ticket, then the airline's sole obligation is to haul your butt to your destination without crashing and that's it.

Comfort? Convenience? Courtesy? You can get all of that you want - if you're willing to pay for it. If you're not, you'll get herded into the back with the other cattle.

I hate flying commercial. Most of the time given the choice I'd rather drive. SO glad I don't have a job that requires me to travel!

[hurley842002]

I will never consider purchasing a United ticket again.

Looks like you solved your own problem.

[mattiooo]

One thing I always do is make sure I have an assigned seat when I purchase my tickets. That means I'm not in the group of overbooked people fighting for the seats that are left.

[kfr]

Funky - yes that is what is making me angry! They basically ripped the the old Asian guy out of his seat knocking him out in the process and literally dragged him off the aircraft. Come to your own conclusions but I don't think paying customers deserve this.

http://www.dailymail.co.uk/news/arti...ted-plane.html

The guy somehow gets back on the aircraft after being drug off:

https://twitter.com/Tyler_Bridges/st...28695360663552

[BladesNBarrels]

Serious question: When you book a flight, what is your no. 1 criteria that determines which one you choose?

If it's the cost of the flight - which it is with most people - then you pretty much are encouraging this kind of thing, aren't you? You're basically saying "I want the absolute chepest way to get from point A to point B." And once you arrive safely at your destination, you have received all the "value" you expected from your purchase, right?

Back when prices were regulated, airlines had to compete on non-price factors. That's why people have fond memories of flying back in the 60's and 70's. Airlines had to earn your business by pampering you with perks and fancy treatment, otherwise you'd take your $$ to another airline.

An airline today is just a bus with wings. If you buy a bargain-basement ticket, then the airline's sole obligation is to haul your butt to your destination without crashing and that's it.

Comfort? Convenience? Courtesy? You can get all of that you want - if you're willing to pay for it. If you're not, you'll get herded into the back with the other cattle.

I hate flying commercial. Most of the time given the choice I'd rather drive. SO glad I don't have a job that requires me to travel!

Yep! Deregulation. Competition will make the industry stronger and the customer happier! Unintended consequences.

[Circuits]

Dude brought it on himself after the involuntary deboarding - he was escorted off, then ran back onto the aircraft and hid in the back, forcing officers to remove him, delaying the flight a further 2 hrs or so.

He's being compensated for his involuntary deboarding, but might yet face charges for reboarding and refusing to leave.

Sucks when irrops make the crew use a computer to randomly choose persons to IDB (they are not required to keep upping the compensation offers until someone bites), but those are in the terms of carriage on your ticket.

[Mtneer]

Bad day for that customer. According to a friend who is a pilot, that guy committed a felony by refusing to obey air crew instructions. It was Chicago PD that hauled him off.

In this case, it wasn't the usual overbooking that is SOP. It's a result of the storms on the East Coast last week that created chaos for all the airlines with flight cancellations. They all have to deadhead crews around the country because many crews hit the time limits or are in the wrong place. Also rescheduled flights often end up on different planes so even a confirmed seat doesn't mean anything after a severe weather event. Many passengers were on standby tickets, which gives them even less rights.

Wasn't even a United crew but subcontractors. Still a PR nightmare for United. But pretty much all airlines suck these days if you don't have Business Class or better.