Quote Originally Posted by RblDiver View Post
"Nobody could quickly get inside his mind and know what he was thinking or his true mental state. For all we know, he could have thrown a physical fit, grabbed at and gouged out the eyes of another passenger."

Now, turn that to "Nobody could quickly get inside the mind of a guy with a gun in its holster on his hip. For all we know, he could have thrown a physical fit, pulled out the gun and shot another bystander."

Did the guy do everything right? No, but United did a hell of a lot terribly.
Oh c'mon, that's utter nonsense. I think the aviation security officers seem to have gone overboard but all Republic/United did was attempt to get volunteers and then deboard (NOT deny boarding) randomly selected passengers in order to get a crew to the next stop. You have a guy with a history of PTSD and "episodes" who was clearly acting out emotionally (and possibly more than that from the wail he let out on the viral video). The aviation security officers were NOT beating him -- dragging him was poor optics but at that point he wasn't taking any more damage and they were getting him off the plane ASAP so it could finish boarding and departure procedures.

Munoz's first email to his employees was clearly intended to bolster the morale inside the company and his public statements were guarded but while I think there were things they could have done better, I completely disagree that they did a lot terribly. Dr. Dao on the other hand was an unfortunate victim who did everything wrong he possibly could have.