Fook United Airlines

[hurley842002]

Dude brought it on himself after the involuntary deboarding - he was escorted off, then ran back onto the aircraft and hid in the back, forcing officers to remove him, delaying the flight a further 2 hrs or so.

He's being compensated for his involuntary deboarding, but might yet face charges for reboarding and refusing to leave.

Sucks when irrops make the crew use a computer to randomly choose persons to IDB (they are not required to keep upping the compensation offers until someone bites), but those are in the terms of carriage on your ticket.

I keep hearing "terms of carriage", and I get it, but United is still in the business of customer service, and this is a classic example of "just because you can, doesn't mean you should", they absolutely should have continued to "up the ante" until someone volunteered (which is fairly common practice), as they are the ones who over booked the flight.

I won't excuse the doctors behavior, but I hope United pays, one way or another.

[kfr]

This happened at O'hare international. United could have transported the 4 employees on a different flight or another carrier instead of bumping paying customers. Much bigger problems now cause United is going to get their ass handed to them. Hopefully they refocus on customer service.

[NFATrustGuy]

I can fly for free or almost free to anywhere in the world. In the last year I've traveled by commercial plane exactly ZERO times except when forced to do so for work.

When I retire from my airline job, my goal is to never set foot on a commercial jet for the rest of my life. If I can't drive or fly myself to a destination in a small plane, I don't need to go there.

The industry is in a sad state.

[kfr]

I can fly for free or almost free to anywhere in the world. In the last year I've traveled by commercial plane exactly ZERO times except when forced to do so for work.

When I retire from my airline job, my goal is to never set foot on a commercial jet for the rest of my life. If I can't drive or fly myself to a destination in a small plane, I don't need to go there.

The industry is in a sad state.

It is good to hear from an insider. Thank you for your comment!

[00tec]

Dude brought it on himself after the involuntary deboarding - he was escorted off, then ran back onto the aircraft and hid in the back, forcing officers to remove him, delaying the flight a further 2 hrs or so.

He's being compensated for his involuntary deboarding, but might yet face charges for reboarding and refusing to leave.

Sucks when irrops make the crew use a computer to randomly choose persons to IDB (they are not required to keep upping the compensation offers until someone bites), but those are in the terms of carriage on your ticket.

Dude was involuntarily deboarded on his back, after being knocked out. He returned to the plane after that, and was provided medical attention, delaying the flight.
All because of piss poor planning and practices on United's part. United knew it had 4 crew to send somewhere. They should have denied boarding to 4 customers (as outlined in the contract of carriage). Not attempted to remove 4 customers after asses were in seats.

[BushMasterBoy]

I foresee a 6 figure check to the guy. $100,000 minimum. Lawyers drool over things like this.

[Monky]

According to CPD he fell into the arm rest and injured himself..

[Dave_L]

Customer service is non-existent these days. A small investment into your customers because YOU over booked it would seem logical but nope and why should they? United will keep filling planes because in 30 days, something new will pop up and people will forget about this. Or just say "welp, its part of flying" just like people do with the TSA gropefests. The general public is docile after the topic stops trending.

[kfr]

I foresee a 6 figure check to the guy. $100,000 minimum. Lawyers drool over things like this.

I am not suggesting the guy did this for financial gain but he played it just right. This could be a million plus payout.

More ranting:
I'm not a lawyer but I see the ticket as being a contract. His ass was in the seat provided by the contract. United failed to plan and decided to spontaneously change the terms of the contract. United could have solved the problem in other ways. Weather delays and crew placement is not a new problem and should be handled better. Delays are not handled better because United chooses to screw their customers instead. United calls the cops to enforce their breach of contract. The cops use excessive force on a person who did not commit a crime. Based on these practices, this could have been any passenger on any flight. Most passengers are too complacent to make a stand. I applaud this man for standing up to United and their business practices.

Cliff Notes:
The customer paid for the seat and his ass was in the seat which he paid for. The customer was not a terrorist and didn't cause a problem until United arbitrarily decided to throw him off to make room for United employees. I will not accept this and will fight with the only method I have. $ and my employers $$$. FUCK UNITED AIRLINES!

Pro Tip for United - If you need get more employees on a flight, give them oxygen masks and a sleeping back and throw them in the cargo hold. You already have the passenger compartment filled like a can of sardines.

[Gman]

...and some people wonder why I drive 1,500 miles each way to visit my folks.