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Plinker
I am not sure if United is the worst domestic airline, but they have gone down the road of expensive and crowded. I prefer Hawaiian and Virgin/Alaska. If you can afford First Class, it's a different story, but few can. I fly to Kalispell from time to time, where United is the only non stop carrier, and they charge as much to fly there, a two hour flight, as to fly to the coast. No competition. Frontier flies to Missoula, competing with United, and the fare is half the price of the United fare to Kalispell, so I fly there and rent my car. It adds a bit of drive time but it's a pretty drive. Denver had a similar problem when United tied up most of the gates. Consolidation in the industry has been detriment to the public and we are fortunate some new players come in, like Virgin/Alaska. We will fly anyone to Hawaii but United; Hawaiian is very good and flies more spacious planes, the Airbus 330, which is like the old 767 but better.
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Zombie Slayer
http://www.flyertalk.com/articles/he...&utm_campaign=
An interesting account from a flight attendant that shows how different situations can be spun.
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