While I was never in underwriting, when I was new I trained with all the underwriters and had friends in that department. While some companies still maintain a hands on approach to personal auto underwriting, I'm under the impression that a lot of it is automated when it comes to renewals. Even if it isn't, I have to seriously question whether some entry level underwriter with 100 policy renewals to review every week is going to take the time to determine if someone lives on a dirt road or how far they travel to work. Even if they did, living on a dirt road and having yearly windshield replacements would likely just add up to paying a higher rate.
Under the full realization that no one ever asked me, it's my opinion that prices for services and customer service are in a never-ending positive feedback loop that continues to drive prices up faster than would inflation and population increase alone. I'd personally rather pay slightly less for an insurance policy than having free windshield replacement built in. Especially concerning windshields specifically since the most common damage is gained from driving on the roads. It'd be like offering free tire replacements for flat tires. It's a very easy sell, and who wouldn't want free windshields and tires? But in the end all it does is raise expectations, and ultimately rates. This isn't just an insurance industry issue though.



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