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I'm a dude, I swear!
Anonymity for Customer Reviews
So I don't know if this is a rant or a solicitation for advice. Long story in short form. I hired a 20 year old entry-level employee about a month ago. Like most he seemed like a good fit in the interview so I hired him. Exactly one week on the job I instructed his lead guy to have him clean up the shop being that we didn't have jobs that afternoon. I was out measuring a shower at the time. He calls me on-site and informs me that "he didn't sign up to clean the shop." I was a little shocked at this but put a plan in place and hired someone else and once they were ready to start let him go.
Fast forward to yesterday. I get an email informing me I have a Google review on my business Google page. I look at the review and it's a one star rating. I thinking WTF I don't have any pissed off customers I'm dealing with or anything of the nature. I Google the user name of the reviewer and find it is the same name and icon as a Youtuber and a bunch of other video gamer review pages. Anyway I remember that in the interview the guy mentioned that's what he does in his free time. So I listen to some of the reviews and it's the guy I fired's voice.
So now I know who the anonymous reviewer is and so what do I do? Being that his Youtube persona is a secret to everyone but me I'm thinking of outing his name and personal info on all of his internet videos and the like. Or just texting him the user name and telling him he has 24 hours to take down the review of I will not be the only one who knows who the user name belongs to.
Anyway, I can go long into the details later but for now I'm just trying to devise a plan.
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