That seems a little odd to me, but I haven't had to do a warranty return since our transfer laws changed. I would usually get the RMA and a pre-paid shipping label. I put the gun (in its mfr. padded box) in the shipping box, attach the label, with nothing identifying that there's a gun inside, and ship it. They'd fix it and ship it back to me directly the same way, but with the repaired gun inside. I once received a different serial # back since they replaced the entire gun, but since the mfr. was also an FFL, it was easy for them to do. But maybe the times have changed.