I have been dealing with it for two years now. I turned it into the insurance comission a couple weeks ago because I now had a second complaint with them. I spoke with a gentleman on the phone from the insurance comission and he said to turn in both complaints. The second complaint is actually a seperate insurance company, but through the same agent. Again, the agent was awesome and didn't know what had happened until I called. He was able to call and get answers.

Sorry for the thread derail.

Yes I have actual pictures of the hail damage to my roof. The first insurance claim guy I spoke to on the phone suggested I had got up on the roof with a ball peen hammer. He no longer works there. The second said to make sure I took pictures of MY roof. I spoke with his supervisor after that comment, along with my agent who was sitting there listening to the abuse. I now have a fourth insurance claim person.

I won't say what insurance company until the insurancestors comission has time to work. I will say that I am no longer with them in any way now. I moved houses and vehicles to USAA now.