Bob moved up there after selling the store, ostensibly to retire and develop some land. I spent time and a LOT of money in his store.... got some great deals, and always went back because he did OK by me and he always had a selection of guns not easily found elsewhere. I remember the stores earlier locations, with those three guys. Bob and Pat were great, Mike (the one selling his own stuff in the store) was, and probably still is, a complete idiot.
I had a good relationship with Bob and his sister Marilyn, she always treated me right. The New York style doesn't play well out west, it was sometimes a challenge to deflect Bob's intensity. And yeah, the sarcastic New York approach doesn't appeal to everyone.
It's unfortunate situation, but predictable.