Netflix Hackers

[Aloha_Shooter]

Well...20 minutes of chat support and all they want me to do is enter my credit card number or they can't help me.

What an awful method of trying to do account verification. During the chat, I had already confirmed the original email, last date and amount of charge, and last watched show. They still won't reset the account without me enter my full credit card number into a "secure form". WHo does that now?

I'm going to have to call them. I told them there was ZERO CHANCE I was entering a credit card number.

They said they would close the account and give a code for a new trial, but then we lose all our history, watch list, etc on 5 profiles.

If you can, I'd call back and ask for a supervisor. Explain, calmly and politely, that they're not getting a credit card number and that if you have to go through all the pain of establishing a new viewing history, watch list, etc. across 5 profiles that you may as well try Amazon Prime or Hulu. That you'd really rather stay with Netflix than go through all that but their shot at keeping you as a customer is contingent on reactivating your existing account with its existing profiles and history without having to enter a credit card number.

[mattiooo]

If you can, I'd call back and ask for a supervisor. Explain, calmly and politely, that they're not getting a credit card number and that if you have to go through all the pain of establishing a new viewing history, watch list, etc. across 5 profiles that you may as well try Amazon Prime or Hulu. That you'd really rather stay with Netflix than go through all that but their shot at keeping you as a customer is contingent on reactivating your existing account with its existing profiles and history without having to enter a credit card number.

Yeah. I'm going to call them tomorrow. There is no way right after I got hacked, I was going to give them that. Even though I initiated the chat from the Netflix page, I have no idea if the hack re-routed any calls to that website, etc.

We've already started a new account (from a different computer) so I'm just going to have them close the old account. If half of everything we watched wasn't on Netflix, I would have already told them to kiss off.

[brutal]

I know it can be a hassle for normal use if not implemented well, but any service that offers MFA/2FA should be taken up on it.

So many now can easily send a push to your mobile of record that you can verify quickly.

[OctopusHighball]

Recently had a similar experience, last week or so. Got several emails saying sign in from random countries. Went to their website and did chat, they confirmed there was not a sign in from anywhere but me home city, and suggested an email to forward the suspect emails to for Phishing attempts. Tell you what, the emails were good, perfect even. I changed password and got an email from them informing me of the sign in attempt from my Roku, and I compared the two. Boy, they looked identical. I even inspected the links, they looked ok also.

[Delfuego]

Your not using the compromised machine to resolve this problem I hope? You need that machine seriously cleaned and or wiped. You don't know what is on it at this point. Phone support is you best bet. Shut that affected/infected machine off now. Use a different if you can.

[TEAMRICO]

I cancelled NF this month. Went with HULU.