Well...20 minutes of chat support and all they want me to do is enter my credit card number or they can't help me.

What an awful method of trying to do account verification. During the chat, I had already confirmed the original email, last date and amount of charge, and last watched show. They still won't reset the account without me enter my full credit card number into a "secure form". WHo does that now?

I'm going to have to call them. I told them there was ZERO CHANCE I was entering a credit card number.

They said they would close the account and give a code for a new trial, but then we lose all our history, watch list, etc on 5 profiles.