Quote Originally Posted by mattiooo View Post
Well...20 minutes of chat support and all they want me to do is enter my credit card number or they can't help me.

What an awful method of trying to do account verification. During the chat, I had already confirmed the original email, last date and amount of charge, and last watched show. They still won't reset the account without me enter my full credit card number into a "secure form". WHo does that now?

I'm going to have to call them. I told them there was ZERO CHANCE I was entering a credit card number.

They said they would close the account and give a code for a new trial, but then we lose all our history, watch list, etc on 5 profiles.
If you can, I'd call back and ask for a supervisor. Explain, calmly and politely, that they're not getting a credit card number and that if you have to go through all the pain of establishing a new viewing history, watch list, etc. across 5 profiles that you may as well try Amazon Prime or Hulu. That you'd really rather stay with Netflix than go through all that but their shot at keeping you as a customer is contingent on reactivating your existing account with its existing profiles and history without having to enter a credit card number.