Customer Complained We Charged Too Much...

[DireWolf]

Most customers don't have a clue on the cost to run a business. Their $25 for five minutes is $300 per hour...over $600,000 per year and that's all they see. Rent, heat, tool costs, un-billed time and so on are items they have no clue on.

It sounds like they had a little attitude about the whole thing when they clearly received great value for their dollar. Too bad for them, it sounds like they lost a source for help.

Don't forget the value & background costs associated with a skilled (let alone a Master) craftsman, which is a completely seperate consideration than business overhead.

Historically, I've rarely needed to visit a Gunsmith, but on the occasions where I have - e.g. for stuff beyond my ability/skill to diagnose and/or repair/modify myself; the thought of haggling has never even crossed my mind for a second, and can remember at least a few times where I offered more than was asked, simply out of gratitude for the work (of a Master Smith) and convenience...