Does SW manage/monitor via snmp polling or what?

Tool config seems to be a problem regardless of the vendor. Our Network Defense guys have certain tools that, in combo with their conspiratorial mindset, causes them to freak out over nothing. We have had it in the past where our Network Monitoring Tools team hasn't updated our tool and so we have to scramble, only to find out nothing is wrong and they didn't do something right (if at all) when a change happens.