I bought a pair of pants from them online last week which I found out were a size too small upon delivery. I went to the Thronton store to exchange them for the next size up, sz Small to sz Medium. At the checkout, the lady charged me $6 more to exchange them because the price had changed since last week. I pointed out that I was only exchanging the pants, not asking for a refund. Well, everyone knows that you can't win an argument with a stupid person, so as a courtesy to the other people waiting in line, I just paid the difference to move on.
At the same time, I purchased another pair of pants which was clearly marked 40% off and supported by their Sunday circular. It wasn't until I stopped to look at the receipt in my car that I realized the dip shit charged me full price for them as well, a difference of $16! After going back into the store, and being helped by a different lady who actually had a clue, I was refunded the difference.
Once I got home I called customer service, who agreed that I should NOT have been charged extra to exchange the pants and promised me a refund of the difference back to my card.
Long story short, DOUBLE check your receipt before leaving the store, as (1) some of the people there have no idea what the fuck their doing, and (2) items on sale are not ringing up as they're supposed to. I'm tempted to drop them all together, but I have had gotten some pretty decent deals from them over the years, that is, when they don't have their heads up their asses.
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