Xfinity Internet Has New Broadband Packages

[brutal]

I'm not sure what steps to take.

I can shave $20/mo off my current 300Mbps Blast+PRo whatever plan, but can't find an option to add back the $50 unlimited data cap.

Hate to change it and find I don't have that option.

[Gman]

To clarify, my previous plan was actually 70mbps and was the "Performance Internet" package. I own my own cable modem which is capable of 4 times the download bandwidth that I'm currently getting, and I don't pay for any equipment. I also don't get any TV channels. There's also a 1 year commitment, but with my limited provider options I don't see changing any time soon.

Xfinity is also stating that my plan qualifies for a free Flex 4K streaming box with a voice remote, but I don't need it and didn't want to deal with any possible TV carriage fees.

[hollohas]

Blurg.

So I upgraded too (to the 300mbs + phone @ $90/month). Saved me $30/month.

Since my Comcast modem I've been renting from them wasn't capable of higher speeds I decided now was a good time to by my own modem and ditch the rental.

I checked Xfinity for modems they approved and got a Netgear Nighthawk multi-gig speed cable modem for Xfinity with voice, DOCSIS 3.1 model #CM1150V. Figured I'd get something that would be good into the future.

I did the self install today, via their website, and it said "something didn't work, give us a call".

I've logged into the modem and it's connections are active and good. The voice works fine.

I called Comcast and after 30 mins on the phone confirming the MAC and Serial over and over, the guy tells me he can't add it. (Eventhough it's actually showing as my device on my xifinity account online). He said I should send it back and get a different one. What? It's approved by Xfinity, it's advertised for use with Xifinity, it's connection is functioning (per the lights on the front, per the log in the modem admin, per the fact I could access the activation webpage and as evidenced by the fact the phone works). But, nope, it's the modem's fault apparently.

Anyone have any tips for navigating Xfinity's tech support or keywords I need to use with those guys to get them to add the modem to my account properly?

[Justin]

Blurg.

So I upgraded too (to the 300mbs + phone @ $90/month). Saved me $30/month.

Since my Comcast modem I've been renting from them wasn't capable of higher speeds I decided now was a good time to by my own modem and ditch the rental.

I checked Xfinity for modems they approved and got a Netgear Nighthawk multi-gig speed cable modem for Xfinity with voice, DOCSIS 3.1 model #CM1150V. Figured I'd get something that would be good into the future.

I did the self install today, via their website, and it said "something didn't work, give us a call".

I've logged into the modem and it's connections are active and good. The voice works fine.

I called Comcast and after 30 mins on the phone confirming the MAC and Serial over and over, the guy tells me he can't add it. (Eventhough it's actually showing as my device on my xifinity account online). He said I should send it back and get a different one. What? It's approved by Xfinity, it's advertised for use with Xifinity, it's connection is functioning (per the lights on the front, per the log in the modem admin, per the fact I could access the activation webpage and as evidenced by the fact the phone works). But, nope, it's the modem's fault apparently.

Anyone have any tips for navigating Xfinity's tech support or keywords I need to use with those guys to get them to add the modem to my account properly?

Typical Comcast.

Be sure to keep your receipt from returning their modem to them, in my experience, they will continue to bill you for modem rental even after you've returned the hardware.

[Gman]

Are you having a problem between your new modem and an existing router?

[hollohas]

Are you having a problem between your new modem and an existing router?

No, I used a computer wired directly to the modem. The new modem shows a good cable connection via the modem admin page and the VoIP works (I can make phone calls) but Xfinity says they can't activate the modem on their side.

The new modem is obviously connected to Xfinity's servers and transferring data (I can access their web based setup page, it connected to my account via login, confirmed my address and even added the modem to the list of my devices on my account page ), but Comcast can't seem to activate it (give it permission to access any other web).

[brutal]

I submitted an order to change my plan yesterday and... crickets.

Nothing, no email, not showing on the account. etc.

[Jer]

Hey, just figured I'd give fellow Xfinity customers a heads-up. I got an email a couple of days ago that new packages were available. I was paying $78/mo. for 75mbps. I was able to upgrade to 200mbps for $60/mo. They updated my service in less than 5 minutes of updating my plan online and I'm getting 247mbps download speed.

That plan is 175Mbps down and 5Mbps up. If you call and ask for retentions you should be able to get an unadvertised plan that is $60/mo for 24-months and gives you 500Mbps down & 15Mbps up. That's the best deal I was able to work after several phone calls and WAY too much time invested. We, too, were paying about $80/mo for 175/5 and some sort of phone BS we never actually wanted or used.

[brutal]

That plan is 175Mbps down and 5Mbps up. If you call and ask for retentions you should be able to get an unadvertised plan that is $60/mo for 24-months and gives you 500Mbps down & 15Mbps up. That's the best deal I was able to work after several phone calls and WAY too much time invested. We, too, were paying about $80/mo for 175/5 and some sort of phone BS we never actually wanted or used.

What's the price after?

Slightly interesting, but my current modem tops out at 374Mb and I don't have any super compelling reason to upgrade to anything faster.

[Jer]

What's the price after?

Slightly interesting, but my current modem tops out at 374Mb and I don't have any super compelling reason to upgrade to anything faster.

After what? 24-months? Hell if I know. I don't really care either as City of Loveland will likely be offering 1,000/1,000 with unlimited bandwidth for about the same price with TV channels and a bunch of other crap I don't need by then. Who knows, SpaceX is supposed to have $5/month internet service by the end of the year for North America that will be 10x faster than that. I guess my point is that 24-months is a looooong time from now so I'm not too worried. My internet has been with Comcrap going back to the 90's when it was AT&T @ Home so odds are pretty good I'll be there at least another 24 months.

I was told by the rep that anytime another promo came up I could change my plan to that and it would just start the 12 or 24 month agreement over from that point. The agreement is only to maintain service and not keep the exact same plan for the duration. If you cancel entirely there's a per month fee but it's not really that bad either.

As far as your modem is concerned, you can get an Arris (formerly Motorola) SB6183 on Amazon right now for $69 w/free Prime shipping which is capable of more than the bandwidth that plan would offer. I've seen prices even lower if you shop around and IMO that's a nominal investment for a good modem since they tend to last nearly forever.