Computer Problem/Question

[Bailey Guns]

Fired up my Win 10 PC this morning. Everything seemed fine. But I cant open any file or folder regardless of how I try. When I click on a folder from the desktop the screen just refreshes. No error msg, no nothing. I can open a browser...but internet isnt yet connected so that doesn't do me much good. I tried a reset but it went thru the process then displayed a msg that said it could not be reset. Any ideas?

[Gman]

Probably can't be reset until it can connect to the web to download any needed updates.

Does the mouse/trackpad behave correctly in all other interactions with the system? Are the folders actually on your desktop, or are they shortcuts to a remote location (like a NAS or cloud storage (like OneDrive/Google Drive))? Is the folder path to an attached storage device that isn't currently attached? Did you have other devices on your home network in Idaho that don't exist at your new place? Have you tried letting it sit for a while after you try to open the folder to see if something is attempting to connect and then times out?

ETA: I did a web search and some people had problems with File Explorer when using a custom display scaling. You might try using a standard scaling setting or even just 100% to see if it's related.

ETA: When do you expect to have Internet connectivity? Do you have a smartphone that you can use as a hotspot to see if it's Internet connectivity related (easy if your PC is a laptop)?

[CS1983]

I’m coming up with a similar answer of display settings:

https://social.technet.microsoft.com...10itprogeneral

Right click desktop and adjust to recommended settings.

If that doesn’t work, I dunno.

[Gman]

Could be a corrupted user profile, but I'm not feeling that yet.

[colorider]

Unplug. Plug back in.

[Gman]

Unplug. Plug back in.

[battlemidget]

This sounds like a job for SFC and maybe a DISM.

Check out this article
https://www.howtogeek.com/222532/how...dism-commands/

feel free to pm me if you have questions.

[Frac]

When I click on a folder from the desktop the screen just refreshes. No error msg, no nothing.

When you describe it as the screen refreshing, is this what happens? You click a folder and the icons on the desktop disappear and then reappear like when you start up the pc. Is that what you see?

If so, explorer.exe is crashing for some reason.



Sent from my iPhone using Tapatalk

[Bailey Guns]

When you describe it as the screen refreshing, is this what happens? You click a folder and the icons on the desktop disappear and then reappear like when you start up the pc. Is that what you see?

If so, explorer.exe is crashing for some reason.

Yeah...I click on a folder, screen goes black for just a fraction of a second, then the desktop reappears.

I'm connected. Tried a reset while connected to the internet. Same result. I get an error message that says there was a problem and no changes were made. I've tried the resolution thing. Didn't work. I've tried some of the other fixes recommended above and some others that came up during a search. It says it can't go back to the last time update point because it's been over 10 days. I'm pretty much out of ideas. I've tried pretty much everything you guys have suggested and then some.

It's weird because other than that it's working fine. No other symptoms or problems.

[Gman]

Yeah, there's probably more info in the Windows System & Application logs.