If that's the case, could have been a fiber cable cut somewhere, pretty common. IIRC, Verizon doesn't own their own cables, they lease fibers from other carriers in ther cables. So when a cut happens, they're dependent on the "landlord" getting the cable fixed asap. And the landlords don't always have their own construction, repair and splicing crews in the area, so contractors have to be rolled out. It can be an easy fix, or it can be a nightmare.