I have a twenty year old box I am moving and the drawer slides spit the ball bearings all over the floor.

I tried to order a new set and the website told me to call. So I did.

Turns out, their slides are covered under the lifetime warranty and the lady is sending me two new kits for free.

I was pleasantly surprised with the whole deal. New slides for free, someone from America answering the phone as soon as it rang and handling it with no questions asked.

A multi-billion dollar company taking care of a customer quickly and efficiently... I wasn't aware that still existed.