UPS claim?

[Doc45]

Appreciate the replies, again the woman at KY has pushed it up the ladder so I’ll be cautiously optimistic I’ll receive either the ammo or a refund. After the 17th there’s no additional info.

[hollohas]

Don't count on UPS ever paying out on a claim. My company files UPS claims all the time for stuff they destroy or lose. Usually, we'll get a form letter response many months later saying something along the lines of "after our investigation we determined that the damage was a result of poor packaging" or "our records indicate it was delivered".

Their drivers will forge the "signed-by" name too. We have many instances where the signed by name attached to the tracking is someone that wasn't even at work the day of delivery. They get to know the names of their regular stops and simply put a name down regardless of who actually signs for stuff (or even if no one signs).

Hell, just had one yesterday that says "delivered to front desk"... except the delivery address is an active construction site... literally no desk to be found anywhere.

They won't pay for shit.

[colorider]

If you want a real experience in shipping failure, ship or receive something from T-Force Freight. Their level of stupidity is mind blowing!!!!

[Clint45]

I'm a member of a knife collectors forum. Some of the knives on the exchange are listed for thousands of dollars.

One of their few rules is all items need to be sent via USPS Priority Mail with insurance or via FedEx.

You'll actually be banned and blacklisted for shipping via UPS if a package is lost, because they lose so many packages then refuse to pay claims. They hire pretty much anyone as a driver too. Very high turnover rate and horrible reputation. Years ago I ordered some books and was notified UPS found my package, torn open and empty, inside their distribution center... they paid for that because it was obviously employee theft. UPS also recently unionized under the Teamsters because morale and pay was so low.

The only reason they stay in business is by offering deep discounts to businesses who ship via UPS exclusively.

[ray1970]

UPS also recently unionized under the Teamsters because morale and pay was so low.

I know a couple of people who drive for UPS. If they are underpaid their lifestyle doesn?t show it. I suppose they could just be buried in debt but they have nicer vehicles and houses than I do and I don?t think I?m underpaid.

[theGinsue]

My UPS experiences over the last 10 or so years is apparently a new requirement for their drivers. Clearly, before they pull the package from the truck they are required to stomp on the package multiple times. While this has had their intended effect with some of the products, most were well packaged and the contents were undamaged - but clearly not for lack of effort.

[Doc45]

This just keeps getting better. UPS sent me a message saying they're denying/closing the claim because I didn't provide enough information. I gave them a thorough description, the Gunbroker item number, transaction number, purchase date, price and when it shipped. I tried responding to the claim through the website and I was unable to locate a way to provide more info let alone ask what more they wanted.

I called KY and the nice woman asked me to send that to her, she will reach out to UPS on Monday through the rep they deal with and is assuring me it'll get taken care of one way or another.

Here's the tracking history:

[Doc45]

The good folks are KY Imports are awesome. They worked with their rep at UPS on the claim, the replacement shipment arrived today. I couldn't have asked for a better outcome and highly recommend dealing with them.