UPS claim?

[Doc45]

On the 15th I bought some 45acp ammo from KY Imports on Gunbroker. Good price. Since the 16th the UPS website has it listed as "delivery date will be provided as soon as possible". KY has so far responded with "the tracking number was uploaded to GB when we shipped" and that's all, I can't even get them to confirm it really shipped. It's impossible to talk to a human at UPS. Today I filed a claim with UPS and pondering a dispute with my credit card company-if it really did leave KY then it's out of their hands and I feel it wouldn't be fair to them. I informed KY that I won't be providing feedback until I get some kind of resolution from UPS. Grrrrr.

Anyone else ever file a claim with UPS and if so how did it go? I've only ever filed one with the USPS and they paid though not the full value-that was fun to deal with.