Quote Originally Posted by Brass View Post
I bought a brand new S&W Performance Center revolver from 5280 Armory about a month and a half ago. A couple of weeks later, while it was still UNFIRED, I took off the sideplate to put in a spring kit and saw rust. Not only on the surfaces, but inside the threads. Probably left-over coolant from the machining at S&W - not the store's fault, just a manufacturing problem - it happens...

I did not want to go through the hassle and delays of dealing with S&W and shipping, so I called the store and very politely asked them to exchange the still-unfired revolver for another one just like it.

His one word answer: "Nope", and then a long silence. Nothing else.

Again, I very politely made sure he understood that I don't think it is the store's fault, and I'm not asking for a refund, just a convenient exchange option since they are a S&W dealer and I think they should stand behind their product and go through the process of exchanging a defective gun as part of the "customer service" that sets a brick-and-mortar store apart from the internet dealers.

Again, one word answer: a sharp "Nope" and a long, long silence.

I don't know if he was the owner, or an employee. This is the guy who answers their phone by saying "I can help you!"

Anyway, Smith and Wesson emailed me a shipping label, so I'm sure they'll take care of the customer even though 5280 Armory won't. I'm not mad at them, just don't see the point of buying from a local store that offers ZERO customer service - instead, I'll just buy from online dealers at a lower price and no sales tax.
I'm pretty sure they can't just swap them. The serial#'s are already registered.
My experiences have been good. I've bought a lot of stuf from them. They have the best gun selection on the wall you can actually hold. The floor guys are helpful and nice. The owner is pissed because he has to deal with the public every fricking day. I know I used to own a store (not guns).