5280 Armory

[Colorado Luckydog]

I don't have a vendetta with these guys, I'm just posting my experience. The guys on here that say they are great have a much larger history than I do with them and everyone should take that into account. Mine has just not been very good and I won't shop where they charge you for credit card purchases or won't accept a return.

My opinion is worth about what you paid for it and should be taken as such.

[clos]

I don't have a vendetta with these guys, I'm just posting my experience. The guys on here that say they are great have a much larger history than I do with them and everyone should take that into account. Mine has just not been very good and I won't shop where they charge you for credit card purchases or won't accept a return.

My opinion is worth about what you paid for it and should be taken as such.

won't step foot in there. have 2 buddies that have bad dealing with them. Customer service goes a long way and now with the NET it goes ever farther then people think.

[chunga]

I frequented 5280 Armory for a couple years and spent several thousand dollars there. I got to know Matt and Gina pretty well.
A couple years ago I was in there and bought a few needed items and spent about $800 that day. While looking around I started looking at shotgun stocks. One of their salespeople came up and started talking to me and raving about how good a certain stock was and how popular it was.

Well--I got the stock--came home and put it on my shotty. The stock was a POS that made it tough to reach the safety and the slide release button and quality was iffy.
I took it off the gun and called for Matt. Matt was busy and the person who answered said no returns--period. I only bought it 2 hours before at the advice of the salesperson.

I called Matt a couple days later. Matt said no returns--period. Doesn't matter how much I spent there--that's his policy.
He also said the stock I bought was junk and he would not have advised that. I said his salesman did but Matt said it didn't matter. I asked him why he was selling a product he thought was junk and he had no real answer for that.

He ended the conversation with no returns is his policy and if I don't like it I don't need to buy from his place--I haven't been back since.
It's a shame--they have some good stuff there but Matt's attitude did not sit well with me. I may stop in there again at some point but they lost me as a regular loyal customer.

BTW--the stock was an ATI overfolder with pistol grip. I ended up calling ATI to complain about this stock and the guy there I talked to was very aware that this stock was not good for the functions of a Mossberg shotgun but they sell it for the Mossberg. I'm a little leary of buying any ATI stuff now too.

[sneakerd]

That's a crappy deal. If you bought it on the salesperson's recommendation and then got home and it didn't work well, they should accept the return.

[Daniel_187]

I went there 2 times when they were first opened up. First time trucked all the way down there and they were closed because of some show that was going on. Next time(called first), I wanted some 7.62x54r and they had a few spam cans and I asked if it was brass or copper washed, and I got a blank stare for a little bit then the guy said am pretty sure its brass(copper wash and other steal don't work well in my Mosin) Then I asked if we are both unsure can we crack one open and take a peek and he got really mad and said if i want it buy it. They have good stuff but If I wanted someone to take my money and treat me like an asshole I would go to the DMV

[Brass]

I bought a brand new S&W Performance Center revolver from 5280 Armory about a month and a half ago. A couple of weeks later, while it was still UNFIRED, I took off the sideplate to put in a spring kit and saw rust. Not only on the surfaces, but inside the threads. Probably left-over coolant from the machining at S&W - not the store's fault, just a manufacturing problem - it happens...

I did not want to go through the hassle and delays of dealing with S&W and shipping, so I called the store and very politely asked them to exchange the still-unfired revolver for another one just like it.

His one word answer: "Nope", and then a long silence. Nothing else.

Again, I very politely made sure he understood that I don't think it is the store's fault, and I'm not asking for a refund, just a convenient exchange option since they are a S&W dealer and I think they should stand behind their product and go through the process of exchanging a defective gun as part of the "customer service" that sets a brick-and-mortar store apart from the internet dealers.

Again, one word answer: a sharp "Nope" and a long, long silence.

I don't know if he was the owner, or an employee. This is the guy who answers their phone by saying "I can help you!"

Anyway, Smith and Wesson emailed me a shipping label, so I'm sure they'll take care of the customer even though 5280 Armory won't. I'm not mad at them, just don't see the point of buying from a local store that offers ZERO customer service - instead, I'll just buy from online dealers at a lower price and no sales tax.

[ronaldrwl]

I bought a brand new S&W Performance Center revolver from 5280 Armory about a month and a half ago. A couple of weeks later, while it was still UNFIRED, I took off the sideplate to put in a spring kit and saw rust. Not only on the surfaces, but inside the threads. Probably left-over coolant from the machining at S&W - not the store's fault, just a manufacturing problem - it happens...

I did not want to go through the hassle and delays of dealing with S&W and shipping, so I called the store and very politely asked them to exchange the still-unfired revolver for another one just like it.

His one word answer: "Nope", and then a long silence. Nothing else.

Again, I very politely made sure he understood that I don't think it is the store's fault, and I'm not asking for a refund, just a convenient exchange option since they are a S&W dealer and I think they should stand behind their product and go through the process of exchanging a defective gun as part of the "customer service" that sets a brick-and-mortar store apart from the internet dealers.

Again, one word answer: a sharp "Nope" and a long, long silence.

I don't know if he was the owner, or an employee. This is the guy who answers their phone by saying "I can help you!"

Anyway, Smith and Wesson emailed me a shipping label, so I'm sure they'll take care of the customer even though 5280 Armory won't. I'm not mad at them, just don't see the point of buying from a local store that offers ZERO customer service - instead, I'll just buy from online dealers at a lower price and no sales tax.

I'm pretty sure they can't just swap them. The serial#'s are already registered.
My experiences have been good. I've bought a lot of stuf from them. They have the best gun selection on the wall you can actually hold. The floor guys are helpful and nice. The owner is pissed because he has to deal with the public every fricking day. I know I used to own a store (not guns).

[mrghost]

I bought a brand new S&W Performance Center revolver from 5280 Armory about a month and a half ago. A couple of weeks later, while it was still UNFIRED, I took off the sideplate to put in a spring kit and saw rust. Not only on the surfaces, but inside the threads. Probably left-over coolant from the machining at S&W - not the store's fault, just a manufacturing problem - it happens...

I did not want to go through the hassle and delays of dealing with S&W and shipping, so I called the store and very politely asked them to exchange the still-unfired revolver for another one just like it.

His one word answer: "Nope", and then a long silence. Nothing else.

Again, I very politely made sure he understood that I don't think it is the store's fault, and I'm not asking for a refund, just a convenient exchange option since they are a S&W dealer and I think they should stand behind their product and go through the process of exchanging a defective gun as part of the "customer service" that sets a brick-and-mortar store apart from the internet dealers.

Again, one word answer: a sharp "Nope" and a long, long silence.

I don't know if he was the owner, or an employee. This is the guy who answers their phone by saying "I can help you!"

Anyway, Smith and Wesson emailed me a shipping label, so I'm sure they'll take care of the customer even though 5280 Armory won't. I'm not mad at them, just don't see the point of buying from a local store that offers ZERO customer service - instead, I'll just buy from online dealers at a lower price and no sales tax.

I find that kind of one word response from customer service infuriating.

Also, when a brand new firearm requires some kind of in-warranty service, don't most gun dealers at the very least usually offer to handle working with the manufacturer on the customer's behalf?

I discovered some rusty spots on a brand new rifle I had ordered online. It was transferred through a private FFL-holder, so I sent it back directly to the manufacturer... aside from having to wait longer to get to actually fire the weapon, it wasn't too much of a hassle.