Why buy from a brick and mortar if they aren't going to offer any customer service???

5280 could of explained that an exchange wasn't possible and why, but offered to take the firearm back, do the leg work with S&W and then given the pistol back when it was mailed from S&W. Wouldn't of costed anything but a little bit of time and they would have a customer right now talking about how great 5280 is.

Instead they offer no CS, single word answer and piss off their customer.

Way to go 5280!!!!!

To top it off, you probably paid a higher price for the firearm at 5280 compared to other local shops. From what I have seen, most items there are priced higher. Pay a premium, get less customer service.

I don't know why people bother shopping there.