? for puter techies

[Mtn.man]

Yesterday was researching parts for a project we have and got one of those malware/spyware pop ups. Anyway using all the tools I eliminated that (I think)
Now however cannot access Internet Explorer. Just opens a blank page and then you cannot close that but you can minimize it.
When going into IE properties it says opening without add ons, and it also says it's not compatible with my system, XP Professional.
Any ideas before I have to call India???

Thanks

[BigBear]

puter question in the hunting forum? HAHA. I love it.

Contact Mutt. He's really knowledgable.... though I'm not sure how much he is on.

Do you have the latest version on IE? All drivers updated?

[ronaldrwl]

That sounds like a virus. Just a guess but you may still have one.
What anti-virus software do you have? Do a scan.

[shane]

have you tried a different web browser? try chrome or firefox.

[Mtn.man]

puter question in the hunting forum? HAHA. I love it.

Contact Mutt. He's really knowledgable.... though I'm not sure how much he is on.

Do you have the latest version on IE? All drivers updated?

Yeah requested it to be moved but hasn't happened yet.

And I have scanned with noadware, malbytes, defender, reg cure, and microsoft security.

[BigBear]

Sry mtn man... Hope it gets fixed..

[Irving]

Try scanning from Safemode.

[scratchy]

Restore your computer to a date earlier than the infection. Two days ago should do it. Look in Programs->Accessories->System Tools. Once the restore is complete, run a full scan with malwarebytes, avg/avast or some other antivirus. That should catch it if you use updated infection definition files. Take a backup point once clean.

[Nix]

Just opens a blank page

Go to Tools -> Internet Options -> Connections -> Lan Settings

Under Proxy Server

If 'Use Proxy server' is checked and you are not using a proxy server (you most likely are not unless on a corporate network) this will stop the browser from connecting to the internet. If it says 127.0.0.1 for address it was changed by a virus.

When going into IE properties it says opening without add ons

To look for add-ons that may be causing issues, go to tools -> manage add-ons

Look through the list of ad-ons and see if anything looks "out of place / doesn't belong" they should all be listed with the development company's name.

cannot close that but you can minimize it.

Go to Tools -> internet options -> advanced
Under 'Browsing' -> uncheck enable third-party broswer extensions