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as far as qwest goes:
has this always been a problem?
have you restarted your modem?
are there other network appliances in the system?
you mentioned you are hard wired... is that with the USB Connection or on a NIC?
what speed is the NIC, Type of Cable? Possible EMI sources?
digging deeper as its twisted pairs.. how old is the building?
how far is the switch?
These are all contributing factors.
and Yes, running your 9 year old cat5 behind the refrigerator is a bad idea. (I kid)
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