"...five-year warranty from the lock manufacturer..."
http://www.browning.com/library/info...ail.asp?ID=199
Assuming you are the original owner...yeah...the corporate world is weak on their good days...pound em' on their bad ones...get your due at a minumum from the lock mfgr. Press Browning and the vendor as well, in-writing, if nothing else just be a tactful ass-hole and burn a few "budget-bucks' from their Cust Svc and Legal shops. I would.