Honestly, i'm all for customer service, but I do need to say that when you are the big dog in down, and everybody and their cousins want what you have, you just might get a little busy! And when you are busy, you may get a little impatient with a customer or 14 when everybody through the door wants to take up precious time try and be your buddy and talk guns... These things happen, we all have our bad days.
I have had decent experiences at Jensens, nothing steller, but I have usually been there and found what I was looking for in a timely fashion. The clerks working have not always been the most friendly, and some really dont have any clue about the products they are selling other than the price and that they go boom. But Im not going in there to make a new drinking buddy or anything, and ill do my own independant research on a weapon LONG before I ask the clerk every little detail, so why should I be bothered by what may come across to me as an a-hole clerk? If you dont like them because the guy at the counter didnt wanna here about your buddies AR or AK, go pay more for the same thing at Gander or Sportsmans...